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Telecommunications Analyst

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Wilmington, Massachusetts

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This is a hybrid position with an on-site requirement 2x per week in Wilmington, MA.

The Telecommunication/Security Analyst (TSA) will be responsible for a complex, state-of-the-art network security, data and voice communication network that will be rapidly changing to support the enterprise’s growth and development of new business opportunities. In this role, you will be challenged with proving a secure voice, data and network environment that is reliable, flexible, and cost effective, while providing excellent customer service to all UniFirst personnel.

The Telecommunication/Security Analyst (TSA) is responsible for supporting the company’s voice and data communications systems. The TSA is also responsible in helping to create and enforce enterprise’s Security Policies. In support of enterprise’s mission, the Telecommunication and Data Security group strives to provide all approved users with uninterrupted access to network resources in all office locations, in home computing sites, wireless, Internet and dial up connectivity to the enterprise’s network. The TSA will be responsible for investigating, tracking and concluding security incidents that have occurred within the network - for example, tracking down rogue DHCP servers, investigating hack attempts from or to enterprise computers, and enforcing bandwidth, copyright and other enterprise policies. The Telecommunication/Network Security Analyst acts as the liaison between outside organizations and approved enterprise users. The Telecommunication and Data Security group is responsible for educating approved enterprise users and professional IT staff on voice, computer and network security policies.


  • Responsible for all LAN, WLAN and WAN equipment, including management, setup and support.
  • Responsible for the companies Cisco VOIP system including management, setup and support.
  • Develops, obtains approvals and monitors the compliance to the enterprise’s security policies and procedures.
  • Responds to reported security violations received from all users and operating units of the enterprise.
  • Responsible for hardware and software firewalls, IDS, SPAM Appliances and related security protection tools.
  • Monitors WAN for outage and work with vendors to resolve all issues.
  • Acts as the primary interface with equipment vendors for resolving problems.
  • Investigates validity of all reported security violations (checks appropriate logs; try to duplicate the security violations).
  • Work on vendor RFP and analyzes vendor proposals.
  • Maintains current knowledge of overall voice communication vendor capabilities.
  • Advises other departments within the enterprise in the use of voice communications equipment.
  • Maintain and Upgrade all Anti-virus Software and signatures.
  • Maintain and Utilize Patch Management Software to secure all computer systems.
  • Member of the companies Disaster Recovery Team and Security Response Team



  • Bachelor degree preferred
  • 3+ years’ experience as a Telecommunications/Security Analyst
  • 5+ years’ experience with wide and local area networks administration
  • Detailed knowledge of security issues.
  • 5+ years supporting Cisco hardware experience.
  • Strong Customer focus with the ability to communicate effectively within the organization and with vendors.
  • Experience with Patch Management systems and procedures.
  • This position is on call 7x24x365

Benefits & Perks:

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team. 

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

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