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IT Service Desk Technician Co-Op

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Wilmington, Massachusetts

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The Information Technology department is looking for a co-op to join our IT Service Desk team during the fall semester. The internship period will last up to 6 months for 32-40 hours per week, with the potential to extend if mutually agreed. The position will provide first level troubleshooting support for a variety of computing support issues while ensuring the highest-level customer service to our Team Partners.

This role will provide day to day first level support for hardware (desktops/laptops, mobile devices, printers, file shares), videoconferencing, WAN and VPN networks and phones, business applications, Active Directory administration, and collaboration tools such as Office365 and email.

  • Accurately triages and categorizes incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines.
  • Appropriately routes issues not resolved on initial contact to the correct team for resolution, ensuring all troubleshooting and triage steps are documented in the ticketing tool before reassignment.
  • Assists in documentation of Service Desk troubleshooting procedures that can be shared with the team’s knowledgebase.

  • Student currently enrolled in an accredited college/university degree program pursuing a degree in Information Technology
  • ITIL Foundations v3 Certification or concept understanding a plus.
  • Effective verbal and written communication skills
  • Proficient with Microsoft Office applications (Excel, Word, Outlook, PowerPoint) and comfortable with technology
  • Strong analytical and problem-solving skills
  • Ability to work on multiple tasks with a strong attention to detail and ability to stay organized
  • Must be comfortable talking on the phone to customers

About UniFirst

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being an almost 2 billion-dollar organization.

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

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