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Customer Service Agent - UniFirst

Location:

San Antonio, Texas

Job ID

2105263

Where will a UniFirst Career take you?

As an industry leader in the rental, lease, and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.

UniFirst is recognized on the Forbes “Platinum 400 - Best Big Companies” List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico, and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family-run business. When you work for UniFirst, you’re family!

UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally.

Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you.

Are you a “people person" who loves delivering outstanding customer service?

As part of an experienced Customer Service Team, this position focuses on customer care skills while interacting with location management to respond to customer calls. This individual is expected to have an existing skillset in place, to self-pace, prioritize and troubleshoot while performing specific functions according to standardized procedures. The majority of calls will be inbound, although some follow up will be outbound. In addition to direct support to customers, this position may also provide as-needed support in other areas.

The right candidate will be meticulous, friendly, empathetic, detail-oriented, well organized, and able to adapt easily within a dynamic environment.  

  • Manage incoming customer calls

  • Research account details

  • Open, track and resolve requests using internal systems

  • Handle telephone inquiries

  • Listen to customers, address questions, and respond appropriately

  • Communicate with Sales and Service representatives in the field

  • Build relationships with customers - both internal and external

This is a full-time position that offers a great work-life balance. The business hours are Monday - Friday, with no weekends and paid Holidays. The first 4 weeks will be dedicated to on-the-job training with a schedule of 8:00 AM – 5:00 PM CST. Once training is completed and the Customer Service Agent is certified, the shifts will be between the business hours of 7:00 AM – 7:00 PM CST, based on availability.


Qualifications
  • Minimum 2 years’ experience in a demanding Office / Customer Service Environment with all applicable skills in place.
  • Minimum Keyboard speed of 45 WPM
  • Mastery of Multi-Line Phones & all types of Office Equipment
  • Solid working knowledge of MS Outlook / Word / Excel
  • Familiarity with Parcel & Freight protocols and documentation
  • Ethical, Perceptive, Confident, Affable, Teachable, Meticulous
  • High School Diploma or GED equivalent


UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call (978) 658-8888 to let us know the nature of your request.

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