Senior Business Analyst

This is a hybrid role with 50% on-site requirement in Wilmington, MA.

The Senior Business Analyst provides strategic business analysis services to our business partners and Service Delivery team. Under general direction, provide a thorough analysis of business problems, define functional and non-functional requirements for technology solutions; manage requirements, translate them into solution specification and verify the fulfillment of all requirements. Strong partnership with business and technical teams to deliver application solutions with respect to value, quality, and end-user experience. Conduit between IT systems and business partners.

The successful candidate will be able to communicate effectively with both technical and non-technical stakeholders and have the ability to collaborate with all levels of the organization.

Responsibilities:

• Compare the present state of the business with a conceptual and desired future state and provide gap analysis; recommend process improvements.
• Identify and document emerging business requirements; engage with business partners, product owners, and IT managers to gather, analyze, and prioritize requirements to define solutions that deliver outstanding value to our partners.
• Accurately measures the contribution of IT projects to business value.
• Assess technological feasibility and business readiness.
• Identifies solution interdependencies.
• Stays abreast of and creates awareness of technological developments related to a business problem.
• Develop user stories, acceptance criteria, and wireframes that effectively communicate requirements to the rest of the development team.
• Participate in sprint rituals such as backlog refinement, sprint planning, daily standups, and retrospectives. Play an active role in the continuous improvement of our software delivery processes.
• Coordinate with Project Managers and/or develop test plans and execute testing of new and existing systems.
• Work with business and IT management to participate in all procurement steps; including RFP and SOW to assessment of submitted proposals and selection of a vendor/product/service, etc.
• Work with project managers, business partners, and service delivery to create testing plans based on the use-cases, functional and non-functional requirements.
• Conduct end-to-end testing on applications and technology, to ensure that business, technical, and functional requirements are being met, including the development of test cases, test scripts, and UAT protocols.
• Develop training materials and train employees; proactively assists with the identification of training and development requirements; presents findings and works with business partners to design and implement sustainable training and development initiatives that will continuously upgrade the skills and capabilities of staff.
• Participate/lead in continuous process improvement projects to develop efficient business processes and workflows; ensures proper implementation of improved processes within and outside of software systems.
• Provide support to the department on matters as directed; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies, and practices are interpreted and applied consistently and effectively.
• Participates in all phases of the project lifecycle and ensures that standards are followed and the systems developed or modified are adequately tested or documented.
• Establishes standard documentation formats & methodologies for Requirements, Functional Specifications and System Documentation.
• Mentors analyst staff, coordinates exchange of knowledge, ideas and methods; maintains analysts’ library of resources. Teaches modeling methods and in general helps advance the knowledge & expertise of the group.
• Monitors developments in the industry and helps bring best practices to the department. Develops library of pertinent books and articles on information systems for the department.
• Participates in special projects and performs other duties as assigned.
• Understanding data mapping and system integration practices.
• Establishing and maintaining effective working relationships with other department staff, management, and vendors.

Education:

• Bachelor's Degree in appropriate field of study or equivalent work experience.

Requirements:

• 5 years of experience in enterprise business analysis.
• Must have experience working on large scale projects, enterprise applications as well as handling day-to-day operational requests from the business.
• Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.
• Ability to collaborate horizontally and vertically within an organization.
• Data analysis – Must have proficiency with SQL, Microsoft Excel.
• Experience in the Finance and/or HCM area is a must.
• Experience in PeopleSoft and/or Oracle Fusion application is a plus.

Senior Business Analyst top skills & proficiencies:

• Communication
• Software Design
• Big Picture Thinking
• Agile and Waterfall Methodologies
• Technical Understanding
• Problem Solving
• Leadership
• Teamwork
• Business Operations
• Business Process Analysis

Benefits & Perks:

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team. 

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.