IT Service Desk Technician Co-Op

The IT department is looking for a Co-Op to join our IT Service Desk team during the spring semester. The position will provide first level troubleshooting support for a variety of computing support issues while ensuring the highest-level customer service to our Team Partners.

This role will provide day-to-day first level support for hardware (desktops/laptops, mobile devices, printers, file shares), videoconferencing, WAN and VPN networks and phones, business applications, Active Directory administration, and collaboration tools such as Office365 and email.

Please note that this will be a hybrid position out of our corporate headquarters in Wilmington, MA.

Responsibilities:

• Accurately triages and categorizes incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines.
• Appropriately routes issues not resolved on initial contact to the correct team for resolution, ensuring all troubleshooting and triage steps are documented in the ticketing tool before reassignment.
• Assists in documentation of Service Desk troubleshooting procedures that can be shared with the team’s knowledgebase.

• Student currently enrolled in an accredited college/university degree program pursuing a degree in Information Technology
• ITIL Foundations v3 Certification or concept understanding a plus.
• Effective verbal and written communication skills
• Proficient with Microsoft Office applications (Excel, Word, Outlook, PowerPoint) and comfortable with technology
• Strong analytical and problem-solving skills
• Ability to work on multiple tasks with a strong attention to detail and ability to stay organized
• Must be comfortable talking on the phone to customers

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.