Human Resources Generalist

Job Summary:

UniFirst Corporation is seeking a proactive and people-focused HR Generalist, to join our Human Resources team in Wilmington, MA. This role will serve as a key partner to leaders and employees, providing expert guidance in performance management and employee relations, while playing a central role in creating exceptional onboarding and employee experience.

The ideal candidate thrives in a fast-paced environment, is passionate about building a positive workplace culture, and is skilled in managing both tactical and strategic HR initiatives. This is a hybrid role requiring on-site presence 4 days per week in Wilmington, MA.

Responsibilities: 

Performance Management & Employee Relations

• Provide day-to-day HR support to managers and employees on performance-related matters, ensuring consistency and fairness across teams.
• Coach and support leaders through performance improvement processes, corrective action plans, and development discussions.
• Conduct thorough and objective investigations and support the resolution of employee relations issues with discretion and care.
• Monitor trends and recommend proactive solutions to improve employee performance and workplace satisfaction.

Onboarding, Engagement & Culture

• Partner closely with the Employee Engagement & Culture team to deliver a best-in-class onboarding experience for all new hires in the Wilmington office.
• Act as a culture ambassador, actively driving engagement programs, employee events, and initiatives that enhance workplace connection and retention.
• Serve as a local point of contact for employee engagement feedback and pulse checks, collaborating to shape and implement action plans.
• Participate in or lead focus groups, town halls, and engagement surveys to ensure ongoing communication and transparency.

Strategic Partnership

• Collaborate cross-functionally with other HR team members to ensure alignment on programs, policies, and procedures.
• Champion diversity, equity, and inclusion efforts in coordination with corporate initiatives.

• Three years of increasingly responsible professional experience as an HR professional or comparable professional experience with consistent exposure and partnership on employee relations investigations and HR-related tasks.
• Strong knowledge of federal and state labor laws, particularly Massachusetts employment law.
• Excellent interpersonal, communication, and problem-solving skills.
• Proven ability to handle sensitive matters with professionalism, empathy, and confidentiality.
• Passion for employee engagement, culture-building, and continuous improvement.
• Excellent time management, organizational skills, and the ability to manage multiple priorities concurrently.
• Exceptional customer service skills.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Able to communicate policies and other business information effectively and meaningfully with employees at all levels of the organization.
• Ability to work independently and collaboratively.
• Must possess a "Can-Do" attitude and be a self-starter on daily projects.
  Outstanding knowledge of MS Office; HRIS systems, PeopleSoft is a plus.

Education:

• Bachelor's degree in a related field or equivalent combination of education and experience required.

Additional Requirements

• Travel up to 15%

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.