ERP Training & Documentation Manager

We are seeking a versatile ERP Training & Documentation Manager to join our Change Management team. This role will be responsible for the planning, development, execution, and continuous improvement of the training and documentation plan to support all users of the Oracle Cloud ERP system. You will work closely with leadership and cross-functional teams to ensure that training and documentation aligns with organizational needs and business objectives. This role will oversee a team of ERP training and documentation professionals, ensuring they deliver high-quality, role-based deliverables that support new and existing users.

You will be responsible for developing a comprehensive training and documentation strategy that maximizes user engagement, fosters system adoption, and ensures users are equipped with the knowledge and skills necessary to leverage Oracle ERP’s full capabilities. You will also track and measure the effectiveness of training programs to continuously improve and adapt to the evolving needs of the organization.
If you have expertise in planning, developing, executing, and continuous improvement of training and documentation for users of the Oracle Cloud ERP system, this is an opportunity to contribute to the success of our operation. Flexibility and adaptability to new information or direction are essential.

Responsibilities:

• Develop, implement, and manage the organization’s Oracle ERP training and documentation strategy to ensure alignment with business goals and user needs.
• Collaborate with IT to implement Oracle Guided Learning, OGL, into the overall training and documentation plan.
• Oversee the creation of a comprehensive training and documentation strategy and plan, which includes onboarding, new feature training, support documentation, job aids, quick reference guides, etc.
• Work within the Change Management team to evaluate outcomes of impact assessments, to conduct training analysis and to champion change throughout the project.
• Lead, mentor, and manage a team of ERP instructional designers, trainers, and documentation specialists to ensure high-quality delivery of training and documentation programs across multiple departments and geographies.
• Develop and implement blended learning approaches (e.g., instructor-led, eLearning, hands-on exercises, virtual training) to accommodate diverse learning preferences.
• Work closely with business stakeholders to ensure that training and documentation deliverables are relevant, accurate, and aligned with business objectives.
• Monitor user adoption rates and feedback to continuously refine and improve training content and delivery methods.
• Establish KPIs to measure the effectiveness of training and documentation, such as user proficiency, training completion rates, and system usage improvements.
• Track training results utilizing scorecards and measures, to accurately report to senior leadership, highlighting successes, challenges, and areas of focus for ongoing training initiatives.
• Maintain strong relationships with external training vendors or consultants as needed to support specialized training needs or initiatives.

• Bachelor’s degree in information technology, Business Administration, Education, or equivalent experience
• Relevant work experience
• 5+ years of experience in ERP training and documentation, with at least 3 years in managerial role, specifically related to Oracle ERP systems.
• Proven experience in designing, developing, and delivering ERP training strategies/programs, with a focus on adult learning principles and instructional design.
• In-depth knowledge of ERP modules and business processes (finance, supply chain, engineering, etc.), preferably Oracle Cloud.
• Experience with technical writing and creating/overseeing end user support documentation.
• Experience managing a team coordinating large-scale training and documentation initiatives.
• Experience with Learning Management Systems (LMS), eLearning development tools (e.g., Articulate, etc.), and virtual training tools and platforms (e.g., Zoom, MS Teams, WebEx)
• Advanced knowledge of Oracle Cloud ERP and Oracle Guided Learning (OGL), or UPK, strongly preferred.
• Strong leadership skills with the ability to manage, motivate, and mentor.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts in a clear, engaging manner.
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
• Ability to collaborate effectively with cross-functional teams and senior management to align training with organizational goals.
• High level of customer service orientation and interpersonal skills
• Exceptional writing, editing, and proofreading skills.
• Ability to understand and translate complex technical information.
• Proficiency in technical authoring software is a plus, such as MadCap Flare.

Benefits & Perks:

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team. 

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.