Product Support Specialist

Our Team is Kind of a Big Deal!
UniFirst is seeking a reliable and detail-oriented Product Support Specialist to join our team in the Supply Chain Department. As a Team Partner supporting Product Operations, you will play an important role in maintaining accurate product and purchasing information, creating and managing purchase orders, supporting inventory replenishment, and ensuring timely processing of vendor invoices.

In this role, you’ll work closely with suppliers, Accounts Payable, Receiving, Quality Control, Master Data Management, Planning, and other internal teams to help ensure products move efficiently through the supply chain. This is a great opportunity for someone who enjoys working with data, solving problems, building supplier relationships, and managing multiple priorities in a fast-paced environment.

At UniFirst, we offer a 5-day work week with Saturdays and Sundays off, along with opportunities for training, career growth, and advancement!

Pay & Benefits:
On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

What’s in it for you?
Training: With the most in-depth training platform in the industry, our employees get top quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility: We’re a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!
Technology: UniFirst’s many cutting edge sales tools and innovative programs are designed with one purpose in mind – to help you succeed.
Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest.
Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.

What you’ll be doing:

• Create and maintain stock purchase orders within the AS400 system.
• Monitor purchase orders throughout the procurement process and work directly with suppliers to confirm order status and delivery schedules.
• Review and validate supplier order confirmations to ensure purchase order accuracy.
• Monitor Advance Shipping Notices (ASNs) from suppliers and create inbound deliveries within the Warehouse
• Management System (WMS) to support receiving operations.
• Maintain accurate product, supplier, and pricing information within UniFirst’s systems.
• Perform ongoing system maintenance to ensure product and purchasing data remains accurate and up to date.
• Troubleshoot and resolve product or system data discrepancies.
• Review monthly discontinued product reports and coordinate item, style, color, and size updates with the Master Data Management (MDM) team.
• Support annual standard cost updates by preparing vendor pricing worksheets and maintaining assigned vendor price lists.
• Match supplier invoices to receiving documentation.
• Prepare and submit vouchers to Accounts Payable for processing in accordance with company procedures.
• Ensure invoice and purchasing documentation is complete, accurate, and submitted in a timely manner.
• Develop and maintain positive working relationships with assigned suppliers and internal business partners.
• Coordinate with Receiving and Quality Control teams to resolve product receipt issues and quality concerns.
• Provide product specifications and supplier samples to Quality Control as needed.
• Prepare and distribute Requests for Quotation (RFQs) to assigned suppliers.
• Maintain professional communication with vendors and internal customers while representing UniFirst in a positive and professional manner.
• Organize, file, and distribute departmental documents and information.
• Support the Manager, Product Operations with administrative and operational initiatives.
• Participate in special projects and assist with process improvement initiatives.
• Complete additional tasks and responsibilities as assigned by leadership.

What we’re looking for:

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• 1–3 years of experience in administrative support, purchasing, supply chain, data entry, or a related operational environment.
• Experience working with ERP systems; AS400 experience preferred.
• Experience with purchase orders, invoice processing, inventory management, and vendor communication/coordination is a plus.
• Proficiency in Microsoft Office, with intermediate Excel skills.
• Strong data entry accuracy and attention to detail.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Strong verbal and written communication skills.
• Ability to build collaborative relationships with internal teams and external suppliers.
• Strong analytical and problem-solving skills.
• Ability to work independently while contributing effectively within a team environment.
• Demonstrated professionalism, integrity, and discretion when handling confidential information.
• Adaptable and able to thrive in a fast-paced, deadline-driven environment.
• Commitment to providing exceptional internal customer service and supporting continuous process improvement.

About UniFirst

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization. 

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at TalentAcquisition@unifirst.com or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at (800) 213-8979 to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.