Credit & Collections Analyst

The Collection Analyst is responsible for managing an assigned accounts receivable portfolio, driving effective collection activities, minimizing financial risk, and strengthening customer relationships. This role is essential to improving cash flow performance by proactively monitoring in term invoice balances, collecting on past due accounts, analyzing customer credit risk, resolving disputes, and supporting both internal and external business partners.

Collection Analysts must remain agile in a fast-paced environment and demonstrate strong prioritization and communication skills. They play an active role in continuous process improvement throughout the AR function. By utilizing established Policies & Procedures, the role provides valuable support to regional and location-based AR operations, ensuring sound credit decision making, confident financial analysis, and a customer centric approach to problem solving.

Job Detail:    

Accounts Receivable & Collections

• Prioritize daily work to meet or exceed established collection metrics and reduce overall DSO.

• Proactively contact customers regarding past due balances to drive timely payments.
• Use collection software tools to execute strategies that improve receivable performance and aging.
• Provide phone support for incoming inquiries from customers & location offices on payments, invoices, and account issues.
• Develop and maintain strong business relationships with Stakeholders (i.e.: customers, contractors, owners, and internal sales teams).

Credit & Risk Management

• Manage risk for assigned accounts and projects within delegated authority after training.
• Recommend program changes or credit line adjustments as warranted by customer performance.
• Create workout plans for financially distressed customers to mitigate company loss.

Account Maintenance & Problem Resolution

• Perform detailed account reconciliations; identify, track, and resolve disputed items in a timely manner.
• Research and resolve unapplied cash and open credits.
• Resolve billing errors, documentation issues, and payment application discrepancies.
• Ensure timely completion of action conditions and compliance requirements for approved credit files.
• Follow up on required legal reviews for all Lost Account/ Bankruptcy Risk- citing procedures & supporting locations/ regions as necessary.
  

Reporting & Administrative Duties

• Compile data and prepare required month end and periodic reports accurately and efficiently.
• Maintain proper documentation of customer interactions, credit decisions, and account notes.
• Ensure all customer program requirements are met and communicate exceptions or concerns to management.
• Support internal teams with program changes, new sales initiatives, and customer onboarding needs.
• Perform additional projects or related tasks assigned to support Credit Department goals.

Communication & Collaboration

•  Provide accurate and timely responses to customer inquiries and internal business partner requests.
• Work collaboratively with teammates and leadership to meet shared credit and AR objectives.
• Express ideas clearly in both written and verbal communication in a professional manner.
• Embrace change with a continuous improvement mindset and actively support process enhancements.
  

The estimated salary for this position ranges from $46,000 to $61,000 yearly. Actual compensation will vary based on factors including but not limited to the candidate’s skills, experience, and qualifications. Geographic differentials may also apply depending on the position’s location. There is no application deadline for this role; recruitment will remain open until the position is filled. 

• Candidates should reside in a commutable distance to Wilmington, MA, San Antonio, TX, or Nashville, TN.
• Bachelor’s degree in Business, Accounting or Finance or an equivalent combination of education and experience from an accredited college may be considered in lieu of a degree.
• Minimum 1-2 years related experience.
• Excellent communication and interpersonal skills.
• Excellent organizational and presentation skills.
• Proficiency in and/or ability to learn to work at all internal levels within a given organization.
• Proficiency in and/or ability to learn communicate and interact well with external agencies.
• Demonstrated proficiency in or ability to learn the Microsoft Office Suite or comparable applications, i.e., Word, Excel, Access, and Outlook.

• Oracle, SAP or ERP system knowledge preferred.

Benefits & Perks:

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at TalentAcquisition@unifirst.com or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at (800) 213-8979 to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.