Customer Service Specialist – McCrory, AR

Our Team is Kind of a Big Deal!

UniFirst is seeking a reliable and hardworking Floorcare Customer Service Specialist to join our UniFirst Family. As a Team Partner in the Customer Service Department, you will be successfully performing all stages of product order processing and providing excellent customer service. At UniFirst we have a 5-day work week! We have an immediate opening and provide on the job training.

Pay & Benefits:

On the job training & great hourly pay + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

What’s in it for you?

Training: Our Team Partners receive ongoing cross-training, exposing them to different department areas. Cross training enhances performance and assists with career potential and advancement.

Work Life Balance: We offer a 40-hour work week.

Career Growth: Some companies like to promote from within, we love to!

Culture: Our family culture is what makes UniFirst an organization that stands out from the rest.

Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds. We believe our diversity makes us who we are, and we strive every day to build a culture where everyone feels welcome.

What you’ll be doing:

•    Processing Export Results (Downloads) from Floorcare Order Entry on Unet – involves checking quantities, keying the orders into OPIM, communicating with the customer about any special orders or any discrepancies needing clarification
•    Creating Bills of Lading and related documents for all outgoing shipments (LTL, TL, Parcel, Domestic, International, etc.)
•    Parcel Prep: creating labels, packaging, and any international documents for outgoing shipments.
•    Communicating changes or corrections to orders to the Shipping Department
•    Invoicing all shipped floorcare orders.
•    Invoicing Logo Mat orders as a joint effort with Cave City CSR’s.
•    Facilitating returns/incoming orders; creating paperwork and email correspondence with the shipper and gathering all information needed to hand over to Global Logistics for final arrangements.
•    Researching lost or damaged shipments
•    Clerical Support such as Filing, Photocopying, Faxing, etc.
•    Organizing and maintaining files for outbound shipments, pending orders, and vendor files in accordance with Sarbanes-Oxley.
•    Managing and approving time through UKG-Kronos
•    Must possess the ability to effectively communicate verbally and in writing, which includes the ability to effectively present information and respond to questions from managers and team partners.  
•    Requires ability to collect and analyze data, establish facts and draw valid conclusions, interpret verbal and written instructions and requests of varying complexity
•    Team relationships are also important in this role, they will work with multiple departments and vendors to complete orders and maintain records
•    In this role you must be able to work independently while maintaining accurate records for reporting. 
•    Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities
•    Strong Project Management Skills
•    Critical Thinking & Problem-Solving Skills
•    True problem solver that possesses high initiative
•    Assisting with PO creations and data entry as needed.
•    Staying compliant on OJT and online training as required by Corporate.

What we’re looking for:

• High school diploma or GED equivalent is required.
• Must be at least 18 years of age or older.
• Two years of relative experience is preferred.
• Excellent customer service skills.
• Strong organization and time management skills.
• Familiarity to Microsoft Office, includes Word, Excel, Outlook, etc.
• Lead with professionalism and be a true team player.
• Ability to understand data and work with numbers.
• Ability to lift up to 20 lbs.

About UniFirst

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization.

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.