Supervisor – Credit & Collection

The Supervisor, Credit & Collections – First-Aid leads a team of Analysts and Senior Analysts responsible for National, Retail, and Wholesale customer portfolios. This role establishes clear collection strategies, portfolio priorities, service standards, and escalation paths to improve cash flow, reduce aged receivables, resolve disputes, and protect customer relationships. The Supervisor provides daily operational leadership across account reviews, customer outreach, credit risk monitoring, dispute management, payment commitments, unapplied cash, deductions, and complex account reconciliation. The role ensures analysts maintain complete account documentation, execute timely follow-up, and apply consistent collection practices based on customer segment, contractual terms, risk, and aging. Working closely with Sales, Customer Service, Billing, Cash Application, Finance, Operations, and IT, the Supervisor addresses root causes of nonpayment, including pricing, tax, proof-of-delivery, EDI, consolidated billing, portal, remittance, and master-data issues. The position supports month-end close, reconciliations, internal controls, management reporting, audit readiness, and continuous improvement while developing team capability and accountability.

Pay & Benefits:

On the job training & great hourly pay + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

What’s in it for you?

Training:

Our Team Partners receive ongoing cross-training, exposing them to different department areas. Cross training enhances their performance and assists them with their career potential and advancement.

Work Life Balance:

We offer up to 40-hours a week!

Career Growth:

Some companies like to promote from within, we love to!

Culture:

Our family culture is what makes UniFirst First Aid + Safety an organization that stands out from the rest.

Diversity:

At UniFirst First Aid + Safety, you'll find an environment packed with different cultures, personalities, and backgrounds. We believe our diversity makes us who we are, and we strive every day to build a culture where everyone feels welcome.

What you’ll be doing:

Team Leadership & Development

•  Lead, coach, and develop Credit & Collections Analysts and Senior Analysts supporting National, Retail, and Wholesale accounts. 
• Translate business goals into individual portfolio objectives, daily priorities, measurable expectations, and development plans. 
• Review workload, quality, productivity, aging movement, customer commitments, and escalation activity; provide timely feedback and remove barriers. 

• Build bench strength through training, cross-training, documented procedures, and consistent use of collection tools and systems. 

  Portfolio Strategy & Collections Execution 

• Direct segmented collection strategies for National, Retail, and Wholesale customers based on account complexity, risk, aging, contractual terms, payment behavior, and customer requirements. 
• Ensure timely account reviews, customer contact, promise-to-pay follow-up, dispute ownership, action documentation, and escalation of high-risk or high-value balances. 
• Monitor past due balances, over-90-day receivables, disputed invoices, deductions, unapplied cash, credit exposure, broken commitments, and lost-account risk. 
• Guide resolution of complex reconciliations, consolidated accounts, portal billing, EDI transactions, short payments, chargebacks, and customer-specific billing requirements. 

• Approve or recommend escalations, payment arrangements, credit holds, service restrictions, write-offs, and external collection activity within delegated authority and policy. 

  Customer & Cross-Functional Partnership 

• Serve as the primary escalation point for customers and internal partners on complex collection, billing, credit, and account-resolution matters. 
• Partner with Sales, Customer Service, Operations, Billing, Cash Application, Finance, Treasury, and IT to remove root causes of delayed payment. 
• Establish clear owners, due dates, and follow-up routines for disputes involving pricing, tax, proof of delivery, contracts, credits, portal submissions, remittance, or master data. 

• Lead professional customer conversations that reinforce payment obligations while supporting long-term relationships and retention.

  Reporting, Controls & Continuous Improvement

• Analyze weekly and monthly portfolio results and communicate trends, risks, recovery plans, and decisions needed to management. ·
• Drive improvement in past due dollars, over-90-day aging, DSO, dispute cycle time, promise-to-pay performance, unapplied cash, and collection productivity. 
• Support month-end close, account reconciliations, reserve and bad-debt analysis, control compliance, audit requests, and retention of supporting evidence. 
• Standardize workflows, dashboards, portfolio segmentation, escalation routines, and procedures; identify automation and system opportunities that improve efficiency and accuracy. 
• Maintain effective controls over customer data, payment information, credit decisions, adjustments, and segregation of duties.
  

• Bachelor's degree in finance, Accounting, Business, or related field (or equivalent experience).
• Five or more years of progressive Credit, Collections, or Accounts Receivable experience, including complex business-to-business portfolios; prior people-leadership or supervisory experience preferred. 
• Demonstrated knowledge of aging management, collection strategy, credit risk, dispute resolution, account reconciliation, cash application, deductions, and month-end controls. 
• Experience supporting large or complex National, Retail, Wholesale, multi-location, consolidated, EDI, or customer-portal accounts preferred. 
• Ability to interpret contractual terms, invoices, statements, remittance detail, customer correspondence, and AR reporting to determine root cause and action. 
• Strong coaching, delegation, change leadership, conflict resolution, and performance-management skills. · Clear written and verbal communication with the ability to influence customers, cross-functional partners, and leaders. 
• Strong analytical and organizational skills, sound judgment, and the ability to manage competing priorities in a fast-paced environment. 
• Advanced Microsoft Excel skills; experience with ERP, collection workflow, reporting, EDI, and customer portal systems preferred. ·
• Demonstrated commitment to accurate documentation, confidentiality, internal controls, policy adherence, and measurable results.

Additional Requirement

Ability to adjust work hours during month-end, peak collection periods, system events, or critical customer escalations as business needs require. · Occasional travel may be required for customer, field, or team support. · Must handle customer financial information and payment data in accordance with company policy, applicable controls, and confidentiality requirements.

UniFirst offers a Fleet of Benefits, 50+ to be exact!

• 401K with Company Match 
  
• Profit Sharing 
  
• Health Insurance 
  
• Employee Assistance Program 
  
• Life Insurance 
  
• Supplemental Life Insurance 
  
• Long Term Disability 
  
• Vacation 
  
• Sick Time 
  
• Paid Holidays 
  
• Direct Payroll Deposit 
  
• Tuition Reimbursement 
  
• 30% Employee Discount 
  
• Employee Referral Program

Where will a UniFirst Career take you?

As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry. 

UniFirst is recognized on the Forbes “Platinum 400 - Best Big Companies” 5List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family run business. When you work for UniFirst, you’re family! 

UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally. 

Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you.

UniFirst Corporation is an EEO/Affirmative Action Employer M-F-Disability-Vet 

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at TalentAcquisition@unifirst.com or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at (800) 213-8979 to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.