Billing Supervisor - UniFirst First Aid + Safety

Our Team is Kind of a Big Deal!

UniFirst First Aid + Safety is seeking a reliable and hardworking Billing Supervisor to join our family. The Billing Supervisor (Focus: EDI and Billing Adjustments) oversees end-to-end billing operations within the Accounts Receivable function, with a strong emphasis on the accurate and timely generation and delivery of AR invoices. This role manages automated billing processes—particularly EDI and ERP workflows—proactively identifying issues and leading corrective actions when billing failures or inaccuracies occur. In addition, the Supervisor directs the Billing Adjustments team to ensure billing discrepancies are resolved efficiently through precise credit and rebill activity, in accordance with internal controls, customer requirements, and accounting policies.

The Billing Supervisor leads, coaches, and supports a team of Billing Analysts dedicated to invoicing, providing subject matter expertise, operational direction, and hands-on issue resolution. Serving as a key liaison across Operations, Accounts Receivable, Accounting, Internal Audit, and external auditors, the role ensures consistent execution of UniFirst billing processes and the effective resolution of complex billing matters.

This position leverages strong system knowledge and disciplined billing practices to drive improvements in AR performance metrics, including invoice timeliness, reduction of open and aged receivables, minimized move balances, and improved Days Sales Outstanding (DSO). A critical focus is placed on validating invoice accuracy, managing escalated billing issues, and ensuring alignment between customer contract terms and current billing practices.

The Supervisor also works directly with internal and external customers to resolve invoicing issues, uphold contractual commitments, and build strong partnerships that support efficient billing operations and overall.

Pay & Benefits:

On the job training & great hourly pay + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

What’s in it for you?

Training:

Our Team Partners receive ongoing cross-training, exposing them to different department areas. Cross training enhances their performance and assists them with their career potential and advancement.

Work Life Balance:

We offer up to 40-hours a week!

Career Growth:

Some companies like to promote from within, we love to!

Culture:

Our family culture is what makes UniFirst First Aid + Safety an organization that stands out from the rest.

Diversity:

At UniFirst First Aid + Safety, you'll find an environment packed with different cultures, personalities, and backgrounds. We believe our diversity makes us who we are, and we strive every day to build a culture where everyone feels welcome.

What you’ll be doing:

     Billing Operations Oversight

•    Ensure successful execution of all billing processes, including EDI, and standard invoice generation. 
•    Monitor automated billing jobs and reports to confirm invoices are created, transmitted, and delivered accurately and on schedule. 
•    Identify, analyze, and resolve billing failures, invoice errors, or distribution issues. 
•    Coordinate corrective actions for failed bill runs, missing invoices, or rejected EDI transmissions.

Exception Management & Root Cause Resolution 
•    Investigate billing exceptions across systems and processes. 
•    Partner with IT, Order Management, Sales, and external customers to resolve root causes of billing failures. 
•    Document root causes and drive process improvements to prevent recurring invoice issues. 
•    Escalate systemic risks, control gaps, or material billing impacts to management.

Billing Adjustments & Credits 
•  Supervise the Billing Adjustments team responsible for issuing credits, rebills, and invoice corrections. 

• Ensure billing adjustments are processed accurately, promptly, and in accordance with company policies and customer agreements. 
• Review and approve complex or high-value billing adjustments while tracking adjustment trends to identify systemic billing issues and improvement opportunities.

Team Leadership & Development 
•    Lead, coach, and develop billing and billing adjustment staff. 
•    Assign daily workloads and monitor performance against service-level expectations. 
•    Establish standard operating procedures (SOPs) and ensure adherence. 
•    Conduct training on billing processes, controls, systems, and customer-specific requirements.

Controls, Compliance & Reporting 
•    Ensure compliance with SOX controls, internal accounting policies, and audit requirements. 
•    Support internal and external audits by providing documentation and explanations related to billing and adjustments. 
•    Develop and maintain billing KPIs, including invoice accuracy, timeliness, failure rates, and credit volume. 
•    Prepare management reporting on billing performance and issue resolution.

Success Metrics:  
•    Timely and accurate invoice generation & corrections 
•    Maintaining a low invoice error and rework rates  
•    Successful daily interface completion  
•    Audit issues related to billing reduced or eliminated  
•    Improved cycle time and process efficiency  
•    Team performance, engagement, and retention 

• Bachelor’s degree in accounting, Finance, Business, or a related field. 
  •    5+ years of experience in billing, accounts receivable, or order to cash functions.  
  •    2+ years of supervisory or team lead experience.  
  •    Strong understanding of invoice to cash processes and system integrations.  
  -    Enterprise billing and ERP systems (e.g., SAP, Oracle, Sage or ERP equivalent)  
  -    EDI platforms and transaction monitoring tools (SPS Ecommerce, Seeberger) 
  -    Familiar with Billing applications  
  -    Reporting and reconciliation tools (Excel, BI dashboards, workflow tracking systems) 
  -    MS Teams/ Outlook 
  •    Experience supporting internal and external audits. •    
• Strong understanding of AR billing processes and controls  
  •    Ability to analyze billing failures and resolve complex issues end-to-end  
  •    Strong leadership, coaching, and performance management skills  
  •    Excellent attention to detail and problem-solving capabilities  
  •    Effective written and verbal communication skills  
  •    Ability to work cross-functionally with Finance, IT, Sales, and external customers  
  •    Strong time management and prioritization skills in a high-volume environment 
  •    Knowledge of enterprise, EDI billing environments.  
  •    Familiarity with SOX 404/SOC1/2 controls and financial compliance requirements.  
  •    Experience working with PeopleSoft or other ERP general ledger systems.
  

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at TalentAcquisition@unifirst.com or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at (800) 213-8979 to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.