Customer Service Specialist – Cave City

Our Team is Kind of a Big Deal!

UniFirst is seeking a reliable and hardworking Floorcare Customer Service Specialist to join our UniFirst Family. As a Team Partner in the Customer Service Department, you will be successfully performing all stages of product order processing and providing excellent customer service. At UniFirst we have a 5-day work week! We have an immediate opening and provide on the job training.

Pay & Benefits:

On the job training & great hourly pay + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

What’s in it for you?

Training: Our Team Partners receive ongoing cross-training, exposing them to different department areas. Cross training enhances performance and assists with career potential and advancement.

Work Life Balance: We offer a 40-hour work week.

Career Growth: Some companies like to promote from within, we love to!

Culture: Our family culture is what makes UniFirst an organization that stands out from the rest.

Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds. We believe our diversity makes us who we are, and we strive every day to build a culture where everyone feels welcome.

What you’ll be doing:

• General Duties – Daily

• Processing Export Results (Downloads) from Floorcare Order Entry on Unet – involves checking quantities, splitting out towel orders for satellite warehouse, and combining multiple orders for the same location when applicable.

• Creating Bills of Lading and related documents for all outgoing shipments (LTL, TL, Parcel, Domestic, International, etc.)

• Communicating changes or corrections to orders to the Shipping Department

• Answering phone calls and emails from customers regarding tracking or changing orders, product inquiries. Also fielding calls from vendors and prospective employees.

• Invoicing all shipped floorcare orders.

• Invoicing Logo Mat orders as a joint effort with other CSRs.

• Running the “Hot List,” twice daily, or as needed by production.

• Creating/Receiving Mat and Carpet Work Orders

• Facilitating returns/incoming orders; creating paperwork and email correspondence with the shipper and gathering all information needed to hand over to Global Logistics for final arrangements.

• Assisting with Employee inquiries, such as printing pay stubs or signing up for Benefits

• Assisting Walk in potential employees in putting in an online application.

• Assisting new employee candidates with pre-screen forms and directions.

• Clerical Support such as Filing, Photocopying, Faxing, etc.

• Parcel Prep: creating labels, packaging, and any international documents for outgoing shipments.

• Organizing and maintaining files for outbound shipments, pending orders, and vendor files in accordance with Sarbanes-Oxley.

• Assisting with PO creations and data entry as needed.

• Staying compliant on OJT and online training as required by Corporate.

• Researching lost or damaged shipments

• Resolved Cherwell Tickets assigned to Cave City for Floor Care and FS Distribution.

• Elevate UniFirst team partners access in FS Distribution Wordpress/maintain password log.

• Assign M+A Matting password and maintain password logs.

• Work with IT to make enhancements to FS Distribution and trouble shoot any errors.

• Work with IT to test software and any new enhancements to FS Distribution.

• Work with IT to deploy any new enhancements to FS Distribution.

• Enter Stories in JIRA for FS Distribution Enhancements.

• Maintain the Logo Mat Graphic Release and PMS Color spreadsheets.

• Run Sales Order Delete in pc MRP.

• Handle logo mat problems. Research problems create a D8 Incident form resolve the problems and enter incident on D8 Log.

• Maintain and email D8 Log daily to team members.

• Assist in creating Logo Mat Work Order Packets – Print work orders and packing slips. Create mat labels, UPS, and shipping labels.

• Invoice shipped Logo Mats.

• Maintain the Logo Mat Ongoing Production Report and email team members daily.

• Maintain the Logo mat Hot List and email to team members daily.

• Email a Logo Mats Shipped Report to team members for logo mats shipped week to date.

• Communicate with Graphics Department and Management regarding customers logo mat Proofs and Orders.

• Answering phone calls and emails from customers regarding tracking or changing orders, assist the locations with all logo mat issues and training. Also answer questions regarding our floorcare products and fielding calls from vendors and prospective employees.

• Communicate with Logo Mat Outside Sales customers regarding Proof Orders, Logo Mat Orders and Invoices.

• Enter Logo Mat Outside Sales proof orders and revisions.

• Enter Logo Mat Outside Sales orders and create work order packets.

• Invoice Logo Mat Outside Sales orders and email statements to customers.

• Maintain the Outside sales spreadsheet.

• Research all FS Distribution error emails and follow up with locations and IT as needed.

• Invoice towel orders shipped from NDS and balance pc MRP to NDS.

• Create Bills of Lading and related documents for all outgoing shipments (LTL, TL, Parcel, Domestic, International, etc.)

• Parcel Prep (backup on standard orders) – creating of labels, packaging, and any international documents for outgoing shipments for logo mat orders.

• Communicating changes or corrections to orders to the Shipping Department

• Back up on Running the “Hot List,” twice daily, or as needed by production.

• Back up on Creating/Receiving Mat and Carpet Work Orders

• Assisting with Employee inquiries, such as printing pay stubs or signing up for Benefits

• Assisting Walk in potential employees in putting in an online application.

• Assisting new employee candidates with pre-screen forms and directions.

• Clerical Support such as Filing, Photocopying, Faxing, etc.

• Staying compliant on OJT and online training as required by Corporate.

• Archive old shipments in World Ship.

• Prepare miscellaneous excel reports for management.

• Write Policies and Procedures for Logo Mats and Floor Care.

• Update pcMRP prices annually.

• Update Logo Mat and Floor Care price sheets annually and as needed.

• Update BOL, Canadian Invoices when changes are made.

• Train UniFirst team partners on how to use FS Distribution Application.

• Update Logo Mat training document.

• Attend Logo Mat meetings to improve Logo Mat process. Weekly Tasks including but not limited to:

• Running Sales order reports to confirm products ship in a timely manner

• Copy and stamp weekly vouchers to be filed in vendor files.

• Creating PO’s for drop ships as determined by inventory.

• Create Month End Reports on all logo mats shipped from Cave City and M+A Matting.

• Create Month End report from pc MRP for all LGO and SPE items shipped for the Month.