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Total Rewards Specialist, Benefits

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Wilmington, Massachusetts

Job ID


The Total Rewards Specialist is a member of the Total Rewards team working under the general direction of the Strategic Benefits Manager – North America. The Total Rewards Benefits Operations Specialist is the subject matter expert in all company benefits. The Total Rewards Specialist drives all benefits operations and ensures efficient execution.


  • Manages and ensures the Team Partner experience in the benefits capacity
  • Partners with Sr. Benefit Specialist to complete benefits compliance tasks and audits
  • Ensures compliance with legal and legislative changes for leave program policies, procedures, plan documents, and benefit summaries.
  • Researches and recommends process efficiencies for the department
  • Works closely with or Benefits Administration vendor to ensure timely resolution of employee issues
  • Performs monthly benefits orientations
  • Processes weekly, monthly and ongoing department processes
  • Administers leave of absence and disability programs, including FMLA, STD, LTD, and Worker’s Compensation
  • Administers life insurance, retirement and other company benefit plans
  • Work with 3rd party leave administrator as necessary to coordinate the leave process, discuss decisions that may need to be made, ensure benefits letters are being sent out, monitor return to work dates, paperwork, etc.
  • Partner with Employee Relations team on escalated LOA issues
  • Develops knowledge of current benefits practices, emerging trends, compliance concerns and leave management laws
  • Manages 3rd party unemployment vendor
  • Partners with Benefits analyst to ensure integrity of our internal data
  • Ensures compliance with applicable state and federal employee benefit laws and regulations including, but not limited to, ACA, COBRA, HIPAA, ERISA, as well as applicable IRS and DOL regulations
  • Assists in the preparation, review and timely distribution of various participant disclosures including but not limited to Summary Annual Reports, Notice of Privacy Practices, Summary Plan Descriptions, Summary of Material Modifications and Annual Funding Notices
  • Assists in annual open enrollment project management
  • Explores areas for improvement across all programs, introduces ideas for new programs and ways to enhance existing ones



  • Bachelor’s degree in Human Resources, Business Administration, or related field is required, PHR, SHRM-CP, CEBS certification a plus
  • 2-3 years of experience in Human Resources; experience in Benefits and HRIS is highly preferred
  • Strong Microsoft Word, Excel, Visio and PowerPoint skills
  • Strong project management skills, ability to manage multiple projects and shifting priorities
  • Strong understanding of HR processes and HR technology (PeopleSoft experience is a plus)
  • Ability to effectively communicate (oral and written) to all levels in the organization
  • Travel as necessary

Benefits & Perks:

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team. 

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

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