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NOC Technician

Location:

Wilmington, Massachusetts

Job ID

2102744

Job Summary -

The NOC Technician will report to the NOC Manager and work closely with the Operations team to ensure system availability. Monitoring all aspects of production environments, development environments, and general system needs. Further responsibilities will include operation of the IBM I-Series including Job Monitoring, ASP usage, Printing, disk utilization, Backups, Restores, Operator Messages, troubleshooting and communicating all problems that may arise within the collaborative IT organization. Meeting daily schedules for the company is an essential part of this position. Some Application and End-User Support.

Job Detail -

  • Monitor and troubleshoot the network
  • Monitor network hardware to ensure the proper operations of routers, switches, firewalls, and remote technologies
  • Monitor automated and end user incident and outage reporting
  • Document all incoming calls and record the technical issues addressed in each call. Maintain logs of resolutions, communicate about ongoing problems, and use a ticketing system to update information regarding the progress of each call
  • Assess severity and impact of issues and escalate to proper technical resources when appropriate
  • Create reports on up time, bandwidth usage, server utilization, and other key metrics
  • Run daily, weekly, and monthly I-Series Jobs
  • Monitor I-Series print queues
  • Provide direct customer support when required
  • Maintain and update documentation for Operations Procedures

Qualifications
Requirements -
Experience-
  • 5+ years working in an office environment
  • 3+ years working in a NOC
  • Have had experience and are comfortable with:
  • Monitoring tools ex: Nagios, Splunk, Solarwinds
  • Ticketing Systems
  • Exposure to Linux and Windows systems implementations, understanding of core concepts of operating systems and networking
  • High attention to detail and ability to quickly diagnose issues, the route to the appropriate group
  • HIGH sense of urgency - you must have worked in immediate response environments
  • Communication skills - Strong written, verbal, and interpersonal skills
  • Computer skills - must have knowledge of computer systems and how to use them
  • Must be flexible to work 1st, 2nd, or 3rd shift to fill in when requested
  • PeopleSoft knowledge a plus
Education -
  • Bachelor's preferred or equivalent experience
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call (978) 658-8888 to let us know the nature of your request.

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