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National Account Support Specialist

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Wilmington, Massachusetts

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Responsible for monitoring shared work boxes, account setup, maintenance, system updates, audits, profile updates, and special projects. Assist AE’s and locations with account/keying issues.


  • Account Setup
  • Price Increases / Seasonal Changes
  • Monitor & complete emails from Shared Boxes
  • Process Amendment / Renewals
  • System Maintenance
  • Account Audits
  • Profile Updates (US, CAN, Sub's)
  • Support UniFirst locations and AE’s to resolve account issues
  • Central Keying Coordination / Track New Installs
  • Manual Invoices / Vouchering
  • Miscellaneous •Ad hoc projects / Run various reports as needed / Lost Account Process / PO updates
  • OnBase Invoices / COI’s / Tax Exempt Forms / Enrollment Forms/Bank & Trade References

  • 2 years in a professional environment in a service or operational support role.
  • Bachelors in Business or related field.
  • Excellent interpersonal skills and ability to deal effectively with the sales and service teams.
  • Effective written and verbal communication skills as well as organizational skills.
  • Must be a "team player" with the flexibility to multi-task, prioritize, and work with deadlines.
  • Quantitatively oriented with strong orientation towards analytic work, details, precision and problem solving.
  • High competency in Microsoft Excel and Word.
  • Comfortable working independently and on a team.
  • Process driven with the ability and desire to think and work outside the box.

UniFirst is a Forbes Magazine “Platinum 400 – Best Big Companies” organization that delivers on your career with:

  • Competitive salary & an industry-leading benefits package, including: Profit Sharing, Health & Life Insurance, Employee Assistance Program, Disability, Vacation, Sick Time, Paid Holidays, Tuition Reimbursement, 30% Employee Discount.
  • Top quality skills training designed to enhance performance and assist you with your career potential and advancement.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

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