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Information Technology Operations Command Center, NOC Operator

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Wilmington, Massachusetts

Job ID


The NOC Operator will be responsible for monitoring critical network and application system elements and engaging in proactive monitoring. This role will be operating on 3rd shift (12am-8:30am). Further responsibilities will include operation of the IBM I-Series including Job Monitoring, Printing, Backups, Restores, Operator Messages, troubleshooting and communicating all problems that may arise within the collaborative IT organization. Meeting daily schedules for the company is an essential part of this position. Some Application and End-User Support.


  • Monitor and troubleshoot the network, critical business applications/systems, automated jobs, etc.
    • Monitor network hardware to ensure the proper operations of routers, switches, firewalls, and remote technologies.
    • Monitor automated jobs and resolve/report failures.
    • Monitor business critical applications and resolve/report failures.
  • Monitor automated and end user incident and outage reporting.
    • Document all incoming calls and record the technical issues addressed in each call. Maintain logs of resolutions, communicate about ongoing problems, and use a ticketing system to update information regarding the progress of each call.
  • Create reports on key metrics as requested.
  • Run daily, weekly and monthly I-Series Jobs.
  • Provide direct customer support when required.
  • Maintain and update documentation for NOC Procedures



  • 3+ years working in an office environment
  • 3+ years working in a NOC/Operations or Service desk environment
  • Familiarity with networking technology – understanding how networking technologies work
  • Communication skills – Strong written, verbal and interpersonal skills.
  • Computer skills – must have knowledge of computer systems and how to use them.
  • Must have experience with Microsoft Office products.
  • Must be willing to work the 3rd shift (8am-12:30am)

Benefits & Perks:

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team. 

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

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