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Part-Time Customer Service Agent

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Location:

San Antonio, Texas

Job ID

2207228

This is a part-time position that offers a great work-life balance & competitive hourly pay, plus incentives.  You could be eligible to earn up to an additional $300.00 each month for achieving performance goals!


The business hours are Monday - Friday, with no weekends and paid Holidays. The first 4 weeks will be dedicated to on-the-job training with a schedule of 8:00 AM – 5:00 PM CST. Once training is completed and the Customer Service Agent is certified, the shift will be between the business hours of 9:00 AM – 2:00 PM CST. 

As part of an experienced Customer Service Team, this position focuses on customer care skills while interacting with location management to respond to customer calls. This individual is expected to have an existing skill set in place, to self-pace, prioritize and troubleshoot while performing specific functions according to standardized procedures. The majority of calls will be inbound, although some follow-up will be outbound. In addition to direct support to customers, this position may also provide as-needed support in other areas.

The right candidate will be meticulous, friendly, empathetic, detail-oriented, well organized, and able to adapt easily within a dynamic and demanding environment.

  • Manage incoming customer calls
  • Research account details
  • Open, track and resolve requests using internal systems
  • Handle telephone inquiries
  • Listen to customers, address issues and respond appropriately
  • Communicate with Sales and Service representatives in the field
  • Build relationships with customers - both internal and external

Qualifications
  • Minimum 2 years experience in a demanding Office / Customer Service Environment with all applicable skills in place.
  • Minimum Keyboard speed of 35 WPM
  • Mastery of Multi-Line Phones & all types of Office Equipment
  • Solid working knowledge of MS Outlook / Word / Excel
  • Familiarity with Parcel & Freight protocols and documentation
  • Ethical, Perceptive, Confident, Affable, Teachable, Meticulous
  • High School Diploma or GED equivalent


UniFirst is an equal-opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call (978) 658-8888 to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

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